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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell Bisel

July 23, 2026

5  out of  5
rating by Darrell Bisel
"Purchased house and obtained home owners insurance with State Farm."
We responded:
"Darrell, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Cristina Pisoni and Team "
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Rae (zombiegrl)

July 21, 2026

5  out of  5
rating by Rae (zombiegrl)
"Switching over was so easy. The price was great and Cristina was so polite and patient"
We responded:
"Thank you so much for the 5 stars, Rae! We truly appreciate your feedback and are always happy to help whenever you need us. "
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James Summers

July 20, 2026

5  out of  5
rating by James Summers
"Outstanding service
When I called with a time sensitive request in the late afternoon they got the job done very quickly. Policy was written fast, efficient and precise."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Carbondale to know you had such a great experience with us. "
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Sarah Baldwin

June 26, 2026

5  out of  5
rating by Sarah Baldwin
"I worked with Alyssa for my new insurance and she was great! She answered all of my questions in a timely manner and was a great help to navigate everything!"
We responded:
"Thank you for taking the time to leave such a great review, Sarah. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Courtney Ledbetter

June 25, 2026

5  out of  5
rating by Courtney Ledbetter
"Excellent customer service! Answered all my questions and concerns promptly and thoroughly."
We responded:
"Courtney, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Cristina Pisoni’s Team—we are always here to help!"
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Shelli Peterman

June 18, 2026

5  out of  5
rating by Shelli Peterman
"My husband and I experienced a building fire in March that devastated us because of all we lost, including some pets. We were terrified of the claims process because we had no experience in that area and had heard horror stories. I have to say, that from start to finish (and we still have 2 years to claim things we forgot), it has been almost a joy compared to what we feared. Every single person we’ve spoken to, or interacted with has been helpful and so kind. They expressed sympathy for what we went through and continue to offer any support or help we need. I will sing State Farm’s praises to whoever will listen. They sure have done right by us. A Blessing amongst a tragedy."
We responded:
"Thank you for the fantastic review, Shelli! We are always here to help with your insurance needs here in Carbondale . "
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Luke Miller

June 16, 2026

5  out of  5
rating by Luke Miller
"Always responsive and easy to deal with. Very friendly as well!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with your insurance services at our State Farm office. "
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Charity Lantagne

June 10, 2026

5  out of  5
rating by Charity Lantagne
"Exceptional service from start to finish! Working with State Farm made the entire claims process remarkably smooth and stress-free. Cristina and Heather were outstanding—responsive, knowledgeable, and genuinely supportive throughout every step. Their clear communication and attention to detail made what could have been a complicated situation feel simple and seamless. I truly appreciate their professionalism and highly recommend State Farm, especially Cristina and Heather, to anyone seeking reliable, customer-focused insurance support!"
We responded:
"Charity, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Cristina Pisoni’s Team—we are always here to help!"
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William Stearns

June 7, 2026

5  out of  5
rating by William Stearns
"Added auto to existing life. Quote was thorough, experience was quick without frustrations."
We responded:
"Thank you for taking the time to leave such a great review, William. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Sarah VanVooren

May 28, 2026

5  out of  5
rating by Sarah VanVooren
"Cristina was incredibly helpful throughout my claim process. She answered all of my questions clearly, explained what to expect, and helped make my situation feel much easier to navigate. I really appreciated her responsiveness, patience, and kindness. Highly recommend!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Mark Chalem

April 28, 2026

5  out of  5
rating by Mark Chalem
"Amazing people and amazing service"
We responded:
"Thank you for the amazing review, Mark! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Kim Etter

April 22, 2026

5  out of  5
rating by Kim Etter
"Alyssa was very professional and helpful. She quoted a great price that really helped save money."
We responded:
"Thank you for taking the time to leave such a great review, Kim. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Mikala Wink

April 7, 2026

5  out of  5
rating by Mikala Wink
"Cristina was so helpful and easy to work with! We set everything up through a few texts and emails! She got us a great price and I know if I have any questions, she will get me the answer!"
We responded:
"We are grateful for your 5-star review, Mikala! Thanks for taking a moment to share your positive rating of State Farm Agent Cristina Pisoni’s Team here in Carbondale . "
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T Lala

April 6, 2026

5  out of  5
rating by T Lala
"My experience was fast and quick. My representative was easy to reach. She provided me with clear guidance throughout the process. I received lower rates on auto/renter insurance."
We responded:
"Thank you for taking the time to leave such a great review, T. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Katie M.

March 16, 2026

5  out of  5
rating by Katie M.
"Christina picked up the phone and helped me directly. She made the transition easy, and I truly felt helped in a new town."
We responded:
"Thank you so much for the 5-star rating, Katie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Javier Wagner

February 17, 2026

5  out of  5
rating by Javier Wagner
"Very nice and responsive. Took the time to explain things and understand the needs. Was open to explore options and compare."
We responded:
"Wow, thank you for the 5-star review, Javier! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Rodney White

December 11, 2025

5  out of  5
rating by Rodney White
"Wonderful experience, the ladies have been so kind and helpful, I'm satisfied the price is within my means, I'm covered! And when I bundle it gets better. I'll tell anyone who wants to know, come check out these fine professionals. Be safe"
We responded:
"Rodney,

Thank you for the kind review! We look forward to helping you with you property and vehicle insurance needs in the future."
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Mary Priddy

December 10, 2025

5  out of  5
rating by Mary Priddy
"Everyone I spoke with seemed very nice and friendly. They took care of the insurance I needed quickly. Great costumer service. Thank you"
We responded:
"Mary,
Thank you for the kind review. We're happy to help you with all of your property and vehicle insurance needs."
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Linda Palm

November 25, 2025

5  out of  5
rating by Linda Palm
"Very good experience working with this State Farm group. Went above and beyond to take care of everything I needed. Highly recommend them!"
We responded:
"Linda,
Thank you for the thoughtful review! Your opinion is greatly valued and we are so happy to have apart of the CPSF family."
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Kristin Watkins

November 24, 2025

5  out of  5
rating by Kristin Watkins
"Cristina goes above and beyond for her clients! Her knowledge of the industry and customer service is top tier!"
We responded:
"Kristin,
Thank you for the kind review! We appreciate your gratitude to Cristina and her office. We're happy to have you apart of our family."
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Jill Cochran

November 24, 2025

5  out of  5
rating by Jill Cochran
"Cristina really takes care of her clients the way a true agent should. We appreciate her and her office tremendously."
We responded:
"Jill,
Thank you for the review! We're happy to help you with all your insurance needs. "
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Carrie Roberson

November 24, 2025

5  out of  5
rating by Carrie Roberson
"Cristina will go the extra mile for her customers to ensure they are well taken care of. Her knowledge of the industry is unmatched and her heart for serving Southern Illinois is noticeable."
We responded:
"Carrie,
Thank you for the thoughtful review! We value our customers opinion so we are so happy to hear you are satisfied with our services."
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Stephanie Uebinger

November 24, 2025

5  out of  5
rating by Stephanie Uebinger
"Cristina’s office is great! Very helpful!"
We responded:
"Stephanie,
Thank you for the kind review! We're happy to hear you've had a great experience thus far. We look forward to working with you."
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Priya Stevens

November 24, 2025

5  out of  5
rating by Priya Stevens
"Highly recommend for all your insurance needs!"
We responded:
"Priya,
Thank you for the thoughtful review! We're here to serve you with everything you need. "
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Gina Trapani

November 24, 2025

5  out of  5
rating by Gina Trapani
"Cristina and her team went above and beyond for my family. I can’t recommend them enough. They treat you like family. Always willing to help and explain the situation with patience and in terms that a regular person can understand."
We responded:
"Thanks for taking the time to leave us a review, Gina!"